MindsEye Dev's Rocky Launch: Refunds Issued, Streams Axed

Reports continue to surface regarding MindsEye's troubled launch, including last-minute cancellations of sponsored broadcasts and players securing refunds. The developer has now released a statement, expressing they are "heartbroken" over the game's ongoing difficulties.

Build A Rocket Boy's debut title launched on June 10 for PlayStation 5, Xbox Series X/S, and PC via Steam. On Valve's platform, it currently holds a 'Mixed' user review rating, with criticism primarily focused on performance problems, bugs, glitches, dysfunctional AI, and frequent crashes.

Some players have reported successfully obtaining refunds—even from the typically stringent Sony—evoking memories of Cyberpunk 2077's problematic 2020 release. While CD Projekt's title was eventually delisted from the PlayStation Store, there is no current indication MindsEye will face a similar consequence.

PlayStation is allowing refunds for MindsEye https://t.co/zzaHbNt3ET pic.twitter.com/KclpMTwSJi

— Wario64 (@Wario64) June 12, 2025

Simultaneously, streamers are reporting they received requests to postpone their sponsored MindsEye livestreams, sometimes at the last possible moment. As noted by Kotaku's Ethan Gach, popular streamer CohhCarnage shared that this happened to him just as he was preparing to start a sponsored broadcast for the game:

MindsEye dev canceled Twitch streamer CohhCarnage's playthrough of the game seconds before it was supposed to start.

He said it was the first time that had ever happened in his streaming career. pic.twitter.com/KOjyQ8ml21

— AmericanTruckSongs9 (@ethangach) June 11, 2025

“For the first time in my streaming career, I updated my title for a sponsored stream, added a profile button, set up the command—this was at eight o'clock sharp, when my sponsored stream was scheduled to begin. I launched MindsEye, and as it was loading, my management contacted me saying, 'The sponsor does not want to proceed right now; they would like to reschedule.' I replied, 'Oh, that's a first.' So the sponsor decided to pause the sponsorship for the time being, and honestly, for MindsEye, that seems like the correct call.”

Another streamer, DarkViperAU, was unable to complete their sponsored MindsEye livestream without breaking into fits of laughter.

Sponsored MindsEye streamer can't keep it together when telling viewers where they can buy the game. pic.twitter.com/kdR3EuGims

— AmericanTruckSongs9 (@ethangach) June 11, 2025

In response to the chaos of the last day, Build A Rocket Boy issued a statement on its Discord server, addressing the MindsEye community and the game's various problems.

“We are heartbroken that not every player was able to experience the game as we intended,” the statement reads. “Our top priority is optimizing performance and stability to ensure every player, on every platform, enjoys a consistently high-quality experience.

“Our teams worked through the night to resolve many of these issues. We have identified that a memory leak was the primary cause for the majority of crashes, affecting approximately one in ten players. We have prepared a hotfix addressing this issue, along with other problems highlighted by our players. We are striving to deploy it on PC as soon as tomorrow, and on consoles once it passes certification with PlayStation and Xbox.

“We are fully committed to ensuring all our players have a great experience and will continue to provide frequent, transparent updates. We will do our utmost to respond to all your comments and feedback.

“Thank you for playing MindsEye. Thank you for your understanding and ongoing support—it truly means the world to us. We are grateful and blessed to have you with us on this journey.”

Build A Rocket Boy then detailed the hotfix schedule for the coming weeks. By the end of June, players can expect ongoing performance and stability upgrades, a rebalanced 'Hard' difficulty setting, animation corrections, and AI enhancements.

It remains to be seen whether Build A Rocket Boy can successfully steer MindsEye past this rocky beginning. While Steam's concurrent player numbers don't fully define a game's success, especially for single-player titles, they offer insight into its popularity on the platform. MindsEye's peak concurrent player count on Steam currently stands at 3,302.